Terms and Conditions
General Terms and Conditions – House of Otoko
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
Entrepreneur: the natural or legal person who offers products and or services to consumers at a distance;
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
Technique for distance communication: a means that can be used to conclude a contract without the consumer and the entrepreneur being simultaneously present in the same space;
Cooling off period: the period within which the consumer may exercise the right of withdrawal;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling off period.
Article 2 – Identity of the entrepreneur
House of Otoko
Address: Lopikerweg West 26, 3411 AM Lopik, The Netherlands
Email address: info@houseofotoko.com
Chamber of Commerce number: 24452564 (House of Otoko is part of FunFetti)
VAT number: NL001623642B54
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Deviations from these terms and conditions are only valid if agreed upon in writing.
Article 4 – The Offer
The offer contains a complete and accurate description of the products and or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
Obvious mistakes or errors in the offer are not binding on the entrepreneur.
All offers are valid while stocks last.
Article 5 – The Contract
The contract is concluded at the moment the consumer accepts the offer and meets the conditions set forth therein.
If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of acceptance electronically.
The entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data.
Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within a cooling off period of 14 days without giving any reason.
The cooling off period commences on the day after the consumer or a third party designated by the consumer has received the product.
To exercise the right of withdrawal, the consumer must inform the entrepreneur by means of the model withdrawal form or another clear written statement.
Article 7 – Obligations of the consumer during the cooling off period
During the cooling off period, the consumer shall handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine the nature, characteristics, and functioning of the product.
If the consumer exercises the right of withdrawal, the product shall be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging.
Article 8 – Exercise of the Right of Withdrawal by the consumer and associated Costs
If the consumer exercises the right of withdrawal, the costs of return shipment shall be borne by the consumer.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs, without delay and in any event within 14 days following the day on which the consumer has returned the withdrawal.
Article 9 – Delivery and Performance
The entrepreneur shall exercise the greatest possible care when receiving and fulfilling orders for products.
The place of delivery shall be the address provided by the consumer to the entrepreneur.
Accepted orders shall be executed with due speed but no later than within 30 days, unless a longer delivery period has been agreed upon.
Article 10 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid immediately upon conclusion of the contract.
The consumer is obliged to report any inaccuracies in provided or stated payment details to the entrepreneur without delay.
If the consumer fails to make any payment, House of Otoko is entitled to suspend the execution of the relevant contract and any related agreements, or to dissolve them.
Article 11 – Complaints Procedure
Complaints regarding the performance of the contract must be submitted to the entrepreneur in writing within a reasonable time, fully and clearly described.
Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt.
Article 12 – Disputes
Dutch law shall exclusively apply to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
Any disputes shall be submitted to the competent court in the Utrecht region.
Last updated: 23 February 2025
